Terms of service

Terms of Service – Sirofy

Welcome to Sirofy. By placing an order on our website, Instagram, WhatsApp, or any other platform, you agree to the following Terms of Service. Please read them carefully before placing your order.

1. Custom Printed Products

Sirofy provides print-on-demand and custom printing services including but not limited to:

  • T-Shirts
  • Hoodies
  • Mugs
  • Bottles
  • Mobile Covers
  • Caps
  • Tote Bags
  • Other personalized products

All products are specially printed and customized according to the customer’s selected design, photo, name, text, logo, or artwork.

2. Size Selection Responsibility

Customers are requested to carefully check the size chart before placing an order.

  • Please select your size according to the provided size chart.
  • Sirofy will not be responsible for incorrect size selection made by the customer.
  • Minor measurement variations may occur due to manufacturing tolerances.

Once the order is confirmed, size changes may not be possible.

3. Order Confirmation

After placing an order:

  • Our team may contact you on WhatsApp, phone, email, or Instagram for design confirmation.
  • Production begins only after design approval and order confirmation.
  • Customers must provide correct contact details and shipping information.

4. Cancellation Policy

Since all products are custom-made and printed specifically for each customer:

  • Orders cannot be cancelled once confirmed.
  • No cancellation requests will be accepted after printing has started.
  • Sirofy reserves the right to refuse cancellation requests for customized orders.

5. Return & Refund Policy

Customized and print-on-demand products are non-returnable and non-refundable because they are made specifically for individual customers.

Therefore:

  • No returns
  • No refunds
  • No exchanges

will be accepted for:

  • Wrong size selected by customer
  • Change of mind
  • Personal preference issues
  • Color expectations
  • Design approval after confirmation

6. Damaged or Incorrect Products

If the customer receives:

  • A damaged product
  • A defective item
  • Wrong product sent by mistake
  • Manufacturing defect

The customer must contact us within 48 hours of delivery with:

  • Order details
  • Clear unboxing video
  • Product photos

After verification, Sirofy may offer:

  • Replacement product
    or
  • Refund (if replacement is not possible)

Claims without proper proof may not be accepted.

7. Design & Copyright Responsibility

Customers are responsible for the designs, images, logos, text, or artwork they submit.

By submitting a design, the customer confirms that:

  • They own the rights to the content
    or
  • They have permission to use it

Sirofy is not responsible for copyright, trademark, or legal issues arising from customer-submitted content.

We reserve the right to reject offensive, illegal, hateful, or copyrighted content.

8. Product Color & Print Variation

Actual product colors and print appearance may vary slightly due to:

  • Screen brightness
  • Photography lighting
  • Printing process
  • Fabric material

Minor variations are normal in custom printing.

9. Shipping & Delivery

  • Delivery timelines may vary depending on location and courier services.
  • Delays caused by courier companies, weather, festivals, or unforeseen circumstances are beyond our control.
  • Customers must provide accurate shipping information.

10. Cash on Delivery (COD)

COD availability may vary depending on location and order value.

Sirofy reserves the right to disable COD for certain orders.

11. Limitation of Liability

Sirofy shall not be liable for:

  • Indirect damages
  • Delayed deliveries
  • Customer-provided incorrect information
  • Misuse of products
  • Third-party courier issues

12. Changes to Terms

Sirofy reserves the right to modify these Terms of Service at any time without prior notice.

Continued use of our services means acceptance of updated terms.

13. Contact Information

For support, order issues, or queries:

📲 WhatsApp: 8006940745
📩 Instagram: @sirofy_style

Thank you for choosing Sirofy – Print Your Style.