Return & Refund Policy – Sirofy

At Sirofy, all products are custom printed and made specially for each customer. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Returns are accepted only if:

• The product is damaged during transit
• The product has a manufacturing defect
• Wrong product was delivered

Customers must contact us within 48 hours of delivery to request a return or replacement.

2. Non-Returnable Products

Since our products are customized and printed on demand, we do not accept returns, exchanges, or refunds for:

• Wrong size selected by customer
• Change of mind
• Personal preference
• Design approval after confirmation
• Minor color variation
• Incorrect address provided by customer

3. Return Request Process

To request a return or refund:

Step 1:

Contact us within 48 hours of delivery on:

📲 WhatsApp: 8006940745

Step 2:

Share the following details:

• Order number
• Clear product photos
• Proper unboxing video
• Description of issue

Step 3:

Our team will review the request and verify the issue.

If approved, we may provide:

• Replacement product
  or
• Full refund (if replacement is not possible)

4. Important Conditions

• Claims made after 48 hours of delivery may not be accepted.
• Unboxing video is mandatory for damaged or wrong product claims.
• Product must be unused and in original condition.

5. Refund Timeline

If a refund is approved:

• Refund will be processed to the original payment method.
• Refund timeline may take 5–7 business days depending on bank/payment provider.

6. Cancellation Policy

Once a custom order is confirmed and printing has started:

• No cancellation
• No refund
• No exchange

will be allowed.

7. Contact Information

For any return or refund related queries:

📲 WhatsApp: 8006940745
📩 Instagram: @sirofy_style

Thank you for choosing Sirofy – Print Your Style.